CAA responds to 7,200 calls during week of extreme cold

The prolonged period of extreme cold kept tow truck drivers busy across Saskatchewan.

From Feb. 4 to 12, CAA Saskatchewan received more than 7,200 calls for service. That’s compared to 3,200 calls during the same period in 2018.

Christine Niemczyk, director of communications, said call volumes were up 150 per cent in Saskatoon and over 80 per cent in Regina during that period.

“Some of the calls for battery boosts have also led to tows where we’re going to have to remove them safely from wherever their vehicle happens to be tucked away in a snowbank,” said Niemczyk.

CAA calls these busy periods “code red days” and puts people who are in dangerous situations on the priority list. Niemczyk said CAA will always ask if drivers are in a safe location, those who aren’t will be served first.

“Thanks to those members who understand that sometimes we do need to prioritize those calls just to make sure everyone is kept safe,” said Niemczyk.

During code red days, the wait for a tow truck to arrive could easily exceed two hours. Drivers are encouraged to stay in their cars while waiting during the extreme cold.

“It may take us, during these code red days, a little bit longer to get to you but we will get to you. That’s why it’s important to make sure you stay warm,” she said.

Niemczyk encouraged drivers to take a roadside assistance kit with them, which are available at CAA locations. She recommended adding to them, with items like a shovel, booster cables, non-perishable food, extra clothing and blankets.

“That vehicle becomes your home away from home. Just think, what would I need to get myself and my loved ones warm and safe should I find myself in trouble, waiting for help.”

– With files with Britton Gray